Refund and Returns Policy

Last Updated: 09-09-2025

At Mikos Java House, we are committed to delivering exceptional quality teas and coffees that exceed your expectations. Your satisfaction is our priority, and we stand behind every product we craft. This policy outlines our refund and return procedures to ensure you have a positive experience with our premium beverages.

Our Quality Guarantee

We guarantee the freshness and quality of all our teas and coffees. If you’re not completely satisfied with your purchase, we’re here to make it right. Our products are sourced from the finest gardens and roasted to perfection, and we want every cup to reflect our commitment to excellence.

Return Timeframe

• Return Period: 30 days from the date of delivery
• Quality Issues: We will address quality concerns at any time within 60 days of purchase
• Unopened Products: Full refund or exchange available within 30 days
• Opened Products: Refund or replacement available for quality-related issues

Eligible Returns

Full Refund or Exchange

• Unopened packages in original condition
• Defective or damaged products received due to shipping or manufacturing issues
• Wrong items shipped due to our error
• Quality issues including stale, off-flavor, or contaminated products

Quality-Related Returns (Opened Products)

• Coffee or tea that tastes stale, rancid, or off-flavor
• Products that don’t match the described flavor profile significantly
• Items contaminated during processing or packaging
• Products with visible defects, mold, or foreign objects

Gift Returns

• Unopened gift items can be returned for store credit
• Gift recipients can exchange unopened items for different blends
• Original purchaser can process returns with order confirmation

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Products that have been used or consumed beyond a reasonable tasting portion
• Items returned more than 60 days after purchase (except for safety issues)
• Products damaged due to improper storage by customer
• Custom blends or personalized items (unless defective)
• Sale or clearance items marked as final sale

Return Process

Step 1: Contact Us

Before returning any items, please contact our customer service team:

• Email: info@mikosjavahouse.com
• Subject Line: “Return Request – Order #[Your Order Number]”
• Include: Order number, product name, reason for return, and photos if applicable

Step 2: Return Authorization

Our team will review your request and provide:

• Return authorization number (required for all returns)
• Prepaid return shipping label (for eligible returns)
• Specific return instructions
• Expected processing timeframe

Step 3: Package Your Return

• Use original packaging when possible
• Include return authorization number
• Pack securely to prevent damage during shipping
• Keep tracking information for your records

Step 4: Ship Your Return

• Use the provided prepaid label for eligible returns
• For non-covered returns, shipping costs are customer responsibility
• We recommend using a trackable shipping method
• Items must be received within 14 days of return authorization

Refund Methods and Timing

Refund Processing Time

• Credit card refunds: 3-5 business days after processing
• PayPal refunds: 1-2 business days after processing
• Store credit: Immediate upon processing
• Check refunds: 7-10 business days (if original payment method unavailable)

Refund Method

• Refunds will be issued to the original payment method
• Store credit available as an alternative option
• Store credit never expires and can be used for any future purchases
• Gift card refunds will be issued as store credit

Exchange Policy

Product Exchanges

• Exchange for different blend or roast level at no additional cost
• Price difference applies when exchanging for higher-priced items
• Lower-priced exchanges will receive store credit for the difference
• Same return timeframe applies to exchanges

Shipping for Exchanges

• We provide prepaid shipping labels for quality-related exchanges
• Customer covers shipping for preference-based exchanges
• Free shipping applies to exchange orders over $[amount]

Shipping Refunds

When We Cover Shipping

• Defective or wrong items shipped
• Quality issues with products
• Our shipping or packaging error
• Damaged items due to inadequate packaging

When Customer Covers Shipping

• Change of mind or preference
• Ordered wrong item
• No longer need the product
• Non-quality related returns

International Returns

• Return shipping costs are customer responsibility for international orders
• Customs fees and duties are non-refundable
• International returns may take 2-4 weeks to process
• Store credit recommended for international customers to avoid currency conversion fees

Damaged or Missing Packages

Shipping Damage

• Report damaged packages within 48 hours of delivery
• Take photos of damaged packaging and products
• We will file claims with shipping carriers
• Immediate replacement or refund provided

Missing Packages

• Contact us within 5 days if package shows delivered but not received
• We will investigate with shipping carrier
• Replacement or refund provided after investigation
• Signature confirmation available for future orders

Quality Assurance

Our Commitment

• All products are lab-tested for mycotoxins, heavy metals, and contaminants
• Freshness dating ensures optimal flavor profiles
• Swiss Water Process decaf maintains flavor integrity
• Third-party certifications verify our quality standards

If You Experience Quality Issues

• Don’t dispose of the product – we may need samples for analysis
• Contact us immediately with detailed description
• Photos help us identify and resolve issues quickly
• We investigate all quality concerns thoroughly

Subscription and Auto-Ship Returns

Subscription Modifications

• Pause, skip, or cancel subscriptions anytime
• Change delivery frequency or product selection
• Returns follow the same policy as one-time purchases
• Subscription discounts maintained on exchanges

Auto-Ship Adjustments

• Modify upcoming shipments up to 3 days before processing
• Return unopened auto-ship items within standard timeframe
• Quality issues addressed immediately regardless of subscription status

Gift Cards and Store Credit

Gift Card Returns

• Unused gift cards can be refunded within 1 year of purchase
• Partially used gift cards cannot be refunded for cash
• Gift cards never expire
• Lost gift cards can be replaced with proof of purchase

Store Credit

• Store credit never expires
• Can be applied to any future purchase
• Transferable to other customers
• Can be used for subscription purchases

Contact Information

For all return and refund inquiries:

Email: info@mikosjavahouse.com
Response Time: Within 24 hours during business days

What to Include in Your Contact:

• Order number
• Product name and size
• Reason for return
• Photos (if applicable)
• Preferred resolution (refund, exchange, store credit)

Customer Satisfaction

We believe in the quality of our products and want every customer to enjoy their Mikos Java House experience. If you have any concerns about your order, please don’t hesitate to reach out. We’re committed to finding a solution that leaves you completely satisfied.

Our Promise

• Every concern will be addressed promptly and professionally
• We stand behind our quality guarantee
• Customer satisfaction is our top priority
• We continuously improve based on your feedback

Policy Updates

This policy may be updated periodically to reflect changes in our practices or to improve customer service. Updates will be posted on our website with the revision date. Continued use of our services constitutes acceptance of any policy changes.