Last Updated: 09-09-2025

At Mikos Java House, we understand that the journey from our roastery to your cup is crucial to maintaining the exceptional quality and freshness of our premium teas and coffees. We are committed to ensuring your order arrives quickly and in perfect condition, preserving the careful craftsmanship that goes into every blend.

Order Processing

Processing Time

• Standard Orders: 1-2 business days
• Custom Blends: 2-3 business days
• Large Orders (10+ bags): 2-4 business days
• Gift Orders: 1-2 business days
• Subscription Orders: Processed automatically on scheduled dates

Same-Day Processing

Orders placed before 12:00 PM (CT) on business days are typically processed the same day, ensuring maximum freshness for your coffee and tea.

Business Days

• Monday through Friday (excluding federal holidays)
• Orders placed on weekends or holidays will be processed the next business day
• Holiday processing schedules will be posted in advance during peak seasons

Domestic Shipping (United States)

Shipping Methods and Timeframes

Standard Shipping (4-7 Business Days)

• USPS Ground Advantage
• Most economical option
• Tracking included
• Suitable for most orders

Expedited Shipping (2-3 Business Days)

• UPS Ground or USPS Priority Mail
• Faster delivery for fresh coffee
• Tracking and insurance included
• Recommended for time-sensitive orders

Express Shipping (1-2 Business Days)

• UPS 2nd Day Air or USPS Priority Mail Express
• Premium service for urgent orders
• Tracking and insurance included
• Guaranteed delivery timeframes

Overnight Shipping (Next Business Day)

• UPS Next Day Air or USPS Priority Mail Express
• Available for orders placed before 12:00 PM (CT)
• Maximum freshness preservation
• Signature confirmation included

Domestic Shipping Rates

Free Shipping Threshold

• Free Standard Shipping on orders $50 and above
• Free Expedited Shipping on orders $100 and above
• Free Express Shipping on orders $200 and above

Standard Shipping Rates:

• Orders under $25: $6.95
• Orders $25-$49.99: $4.95
• Orders $50+: FREE

Expedited Shipping: $9.95 flat rate (or FREE on orders $100+)
Express Shipping: $14.95 flat rate (or FREE on orders $200+)
Overnight Shipping: $24.95 flat rate

International Shipping

We ship our premium coffees and teas worldwide to share our passion for exceptional beverages globally.

International Shipping Methods

• Standard International: 7-21 business days
• Express International: 3-7 business days
• Tracking included on all international shipments
• Insurance available for high-value orders

International Shipping Rates

• Canada: Starting at $12.95
• Mexico: Starting at $14.95
• Europe: Starting at $19.95
• Asia/Pacific: Starting at $24.95
• Other destinations: Starting at $29.95

International Shipping Notes

• Delivery times may vary based on customs processing
• Customer is responsible for any customs duties, taxes, or fees
• Some countries may have restrictions on food imports
• We are not responsible for packages held by customs
• International orders cannot be expedited through customs

Packaging and Freshness

Freshness Preservation

• Roasted to Order: Coffee roasted within 48 hours of shipping
• Nitrogen Flushing: Removes oxygen to preserve freshness
• One-Way Valve Bags: Allow CO2 release while preventing air entry
• UV Protection: Dark packaging protects from light exposure
• Temperature Control: Insulated packaging during extreme weather

Packaging Materials

• Food-grade, BPA-free packaging
• Eco-friendly materials when possible
• Protective padding to prevent damage
• Discrete packaging (no external product identification)
• Gift wrapping available upon request

Package Contents

• Freshness date clearly marked
• Brewing instructions included
• Product information and tasting notes
• Care instructions for optimal storage

Subscription Shipping

Recurring Deliveries

• Flexible Scheduling: Weekly, bi-weekly, monthly, or custom intervals
• Automatic Processing: No need to remember to reorder
• Consistent Freshness: Regular delivery ensures peak flavour
• Easy Management: Skip, pause, or modify anytime

Subscription Shipping Benefits

• Free Shipping: All subscription orders ship free
• Priority Processing: Subscriptions processed first
• Freshness Guarantee: Coffee roasted specifically for your delivery date
• Delivery Notifications: Advanced notice of upcoming shipments

Order Tracking and Delivery

Tracking Information

• Tracking number provided via email within 24 hours of shipping
• Real-time updates available through carrier websites
• SMS notifications available for eligible shipments
• Delivery confirmation included with all orders

Delivery Options

• Standard Delivery: Left at door or mailbox
• Signature Required: Available upon request ($3 additional fee)
• Hold at Location: UPS Store or Post Office pickup available
• Delivery Instructions: Special instructions can be added to orders

Delivery Issues

• Missing Packages: Report within 5 days of delivery confirmation
• Damaged Packages: Inspect immediately and report within 48 hours
• Incorrect Address: Contact us immediately to redirect if possible
• Delivery Delays: We’ll investigate and provide updates

Special Shipping Considerations

Weather-Related Delays

• Extreme Heat: May delay shipping to preserve quality (temperatures over 90°F)
• Severe Weather: Natural disasters or extreme conditions may cause delays
• Temperature-Sensitive: Coffee and tea quality prioritized over speed
• Alternative Arrangements: Climate-controlled shipping available during extreme weather

Holiday Shipping

• Holiday Deadlines: Posted on website during peak seasons
• Extended Processing: May require additional processing time
• Carrier Delays: Holiday volumes may affect delivery times
• Gift Deadlines: Order early to ensure timely holiday delivery

Bulk and Commercial Orders

• Volume Discounts: Available for orders over 20 bags
• Custom Shipping: Freight options for large orders
• Business Delivery: Commercial addresses for faster delivery
• Standing Orders: Regular deliveries for cafes and offices

Shipping Zones and Restrictions

Domestic Zones

• Zone 1: Louisiana, Texas, Arkansas, Mississippi (1-2 days)
• Zone 2: Southeast and South Central states (2-3 days)
• Zone 3: Eastern and Central United States (3-4 days)
• Zone 4: Mountain and Western states (4-5 days)
• Zone 5: Alaska and Hawaii (5-7 days)

Shipping Restrictions

• PO Boxes: Available for USPS shipping methods only
• Military APO/FPO: Standard rates apply, extended delivery times
• Remote Areas: Additional fees may apply for rural deliveries
• Hazardous Areas: May temporarily suspend shipping to affected regions

Gift Shipping

Gift Services

• Direct-to-Recipient: Ship gifts directly to the recipient
• Gift Messages: Personal messages included with orders
• Gift Wrapping: Premium packaging available ($4.95)
• Multiple Recipients: Split orders to multiple addresses
• Gift Notifications: Optional delivery notifications to the gift giver

Gift Shipping Notes

• Billing information is kept confidential from the recipient
• Gift receipts provided (prices removed)
• Special handling for surprise deliveries
• Gift cards available for shipping anywhere

Shipping Insurance and Liability

Package Protection

• Automatic Insurance: Orders over $100 are automatically insured
• Optional Insurance: Available for all orders ($2.95)
• Coverage: Full order value replacement or refund
• Claims Process: Simple online claim submission
• Resolution Time: 3-5 business days for approved claims

Liability Limitations

• Carrier Responsibility: Packages insured through shipping carriers
• Delivery Confirmation: Proof of delivery releases liability
• Theft Protection: Insurance covers stolen packages
• Damage Claims: Must be reported within 48 hours of delivery

Address and Order Changes

Before Shipping

• Address Changes: Contact us within 2 hours of order placement
• Order Modifications: Changes accepted until the order is processed
• Cancellations: Full refund available before processing begins
• Rush Orders: Express processing available for urgent changes

After Shipping

• Address Corrections: Limited ability to redirect packages
• Carrier Changes: May be possible with additional fees
• Intercept Services: Available through UPS and FedEx (fees apply)
• Return to Sender: Will result in a refund minus shipping costs

Contact Information for Shipping Issues

Customer Service Team:

• Email: info@mikosjavahouse.com
• Subject Line: “Shipping Inquiry – Order #[Your Order Number]”
• Response Time: Within 24 hours during business days

What to Include:

• Order number
• Tracking number (if available)
• Description of issue
• Contact information
• Delivery address

Shipping Updates and Notifications

We will keep you informed throughout the shipping process:

• Order Confirmation: Immediate email confirmation
• Processing Update: When your order begins processing
• Shipping Notification: Tracking information provided
• Delivery Confirmation: Confirmation of successful delivery
• Issue Alerts: Immediate notification of any delivery problems

Environmental Commitment

Sustainable Shipping Practices

• Carbon-Neutral Shipping: Offset programs available
• Minimal Packaging: Right-sized boxes to reduce waste
• Recyclable Materials: Eco-friendly packaging materials
• Consolidated Shipping: Multiple items shipped together when possible
• Local Sourcing: Reduced shipping distances where possible

Shipping questions? Contact us at info@mikosjavahouse.com

We’re committed to getting your premium coffee and tea to you quickly and in perfect condition. Thank you for choosing Mikos Java House for your beverage needs.